To begin the process of rolling over a Thrift Savings Plan account to TD, it is best practice to have the client log in to their TSP account and initiate the rollover from the withdrawal wizard. It is helpful for you to be with the client in person or do a screen share to ensure all of the questions are answered correctly. Should the client experience any issues with the withdrawal wizard, they should contact TSP by phone (1-877-968-3778). Once the information is filled out the form can be downloaded and signed. Please read all of the instructions carefully as this form sometimes needs to be notarized.
Once completed, please send the TSP form and a recent statement to XYIS and we will forward it to the custodian. The custodian will complete a letter of acceptance and send the rollover request to TSP for processing.
The client should be aware that any confirmation or rejection of the rollover will come in the form of a mailed letter from TSP. Please also note that since these are non-ACAT requests they can take 4-6 weeks to receive.