Just after quarter end, you'll need to complete a billing audit to makes sure all the correct specs and fee assignments are set up on the platform. All new accounts come in with certain defaults, so we'll do a mass update of these at quarter end to update all of your accounts to match your firm's settings. In other words, don't worry if you check this mid-quarter and everything doesn't line up exactly as you had expected.
Here are instructions, followed by a video tutorial:
- Open the Billing Audit app and select "All Accounts" under the Account Audit section in the menu on the left-hand side of the screen.
- Change your view to "Rep Quarter End Billing." Here you can see each account, the fee schedule assigned, as well as how the account is billed (advance/arrears, avg daily balance/period end value, etc.) We do our best to set up your billing accurately based on the instructions you provide but it's very important that you verify the information as well.
- If you see any errors or missing fee schedules, just shoot us an email at firstname.lastname@example.org and we'll make the updates for you.
- Once the auditing period is complete, we will send out a mock bill, also known as a Payable Summary, for you to review prior to actual quarter-end billing.