FAQ

Onboarding

• How do I activate my TD DocuSign account?
• Can I manage assets at TD outside of XYIS?
• Can I customize my firm's onboarding emails?

Account Opening

• Can XYIS handle a Roth conversion?
• How do I bring an account to XYIS from the TD retail side?
• I opened at account using Veo. How do I get that account onto XYIS?
• What account types can I open using XYIS?
• How do I open a Solo 401(k) account?
• Can I manage 401Ks on the platform?

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ACAT Transfers

• Example one-and-the-same letter
• Can I transfer assets in-kind?
• Can I transfer in assets via ACAT?
• How do I initiate a TSP rollover?

Trading

• Cash Management in a Client's Account
• Why isn't my account trading?
• Can I turn off trade execution?

Fees & Billing

• What are the trade fees for ETFs and DFA funds?
• Can I exclude Cash from my billing?
• What are the different billing styles available?
• Are TD or DFA trade fees included in the XYIS fee?
• Does the advisor bill clients in advance or arrears?

Manage Documents

• What if my document won't upload to the Document Vault?
• Is the DocVault protected/secure?
• Can the client upload documents to the DocVault?

Integrations

• Does XYIS offer any type of account aggregation options?
• What programs does XYIS currently integrate with?

Other

• How do I change a client's SSN?
• Removing Account from Shared Rep Code
• Example Custodian Transition Letters
• How do I delete a client from my platform?
• How do I unlock a client's account?
• What is the Client Segment Settings module?